Cancellation & Refund Policy

1. Try before you pay

Every new studio gets a 30-day free trial with the full product and no payment details required, so you can decide whether NeedleSlot works for you before paying anything.

2. How plans work

Each payment is a one-time charge for one month or one year of access. Plans don't renew automatically and we never charge you without you starting the payment yourself.

3. Cancellation

There's nothing to cancel: to stop, simply don't pay for the next period. Your access continues until the end of the period you've already paid for, and your data stays in your account.

4. Refunds

• Within 7 days of a payment: if you change your mind, you can request a full refund of that payment within 7 days of making it.
• Duplicate or mistaken charges: if you were charged twice, or charged an amount different from the one shown at checkout, we refund the extra amount in full, whenever you notice it.
• After 7 days, payments for the current period are non-refundable, and we don't give partial refunds for unused time.

When a payment is refunded, the access it added is removed from your studio.

5. How to request a refund

Email prakashgour453@gmail.com or use our contact form with your studio name and the Razorpay payment ID from your receipt.

6. Refund timelines

We review refund requests within 2 business days. Approved refunds are issued through Razorpay to your original payment method and usually reach you within 5–7 business days, depending on your bank.